P2 Stand 178 anomalous water usage resolved

INC-2026-0111 · Opened 15 May 16:00 · 1 residents affected

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Summary

Stand 178 usage 380L in 24h (typical 90L). Possible leak. Resident notified, plumber dispatched.

Timeline auto + manual entries

Stand 178 usage exceeds 3x baseline

Water meter · 15 May 16:00

Resident notified via SMS

AlertRule (leak detection) · 15 May 18:00

Toilet cistern fault confirmed. Plumber engaged.

Resident · 15 May 22:00

Evidence

+ Add

Affected asset

Assigned contractor

Hydro Boreholes Pvt Ltd

Water · ⭐ 4.6/5

Stakeholders notified

Mike Kapesa

Ops Lead · paged via WhatsApp 14:48

ack 14:52

Sarah Mhike

HOA chair · CC email 14:48

cc'd

Hydro Boreholes

Auto-dispatch SMS 14:53

en route

SLA

Time to acknowledge awaiting acknowledgement

Target (P2) 1h

Status on track