Incident queue
All operational issues — open, in progress, resolved. P1 first.
1
P1 emergencies
avg TTA 4 min
1
P2 urgent
in progress
1
P3 standard
open
4
Resolved 24h
MTTR 4.2h
266
Residents impacted
cumulative last 7d
P1
INC-2026-0117
BH-002 pressure dropping
open
Borehole BH-002 flow dropped to 1.8 m³/h from nominal 4.0.
BH-002
Hydro Boreholes Pvt Ltd
47 affected
Opened 17 May 15:48
P2
INC-2026-0116
GATE-SOUTH motor service overdue
in progress
Service was due 3 days ago. Spare motor in stores. Scheduling for tomorrow morning before peak resident movement.
GATE-SOUTH
Powertech Solutions
Opened 17 May 14:00
P3
INC-2026-0115
Perimeter PIR · Block C · false alarm cluster
open
Three triggers in 12 min, no visual confirmation on CCTV review. Likely cat or windblown debris.
PERIM-NORTH
SecureGuard 24
Opened 16 May 23:00
P2
INC-2026-0114
ZESA Stage 4 load shedding extended
resolved
Generator activated at 14:00, ran for 5h 47m. ZESA restored 19:47. No service interruption to residents. Diesel burn 38L.
GEN-100
Powertech Solutions
247 affected
Opened 17 May 12:00
· resolved 17 May 14:47
P4
INC-2026-0113
Sewage pump trip · reset successful
resolved
SEW-PUMP-1 tripped on overload. Reset, ran 20 min test, OK. Booking inspection for next week.
SEW-PUMP-1
EcoPump Systems
18 affected
Opened 17 May 10:00
· resolved 17 May 10:40
P3
INC-2026-0112
Smart bin BIN-B1 reported 92% full · early collection
resolved
Bin filled faster than schedule (likely large event in Phase 2 plaza). Dispatched GreenClean early.
BIN-B1
GreenClean Waste
Opened 16 May 14:00
· resolved 16 May 15:00
P2
INC-2026-0111
Stand 178 anomalous water usage
resolved
Stand 178 usage 380L in 24h (typical 90L). Possible leak. Resident notified, plumber dispatched.
WM-101
Hydro Boreholes Pvt Ltd
1 affected
Opened 15 May 16:00
· resolved 15 May 22:00