P2 GATE-SOUTH motor service overdue in progress
INC-2026-0116
· Opened 17 May 14:00
Summary
Service was due 3 days ago. Spare motor in stores. Scheduling for tomorrow morning before peak resident movement.
Timeline
auto + manual entries
GATE-SOUTH motor service 3 days overdue
AlertRule (overdue services) · 17 May 14:00
Acknowledged. Spare in stores.
Sarah Mhike · 17 May 14:15
Booked for tomorrow 06:30, before peak.
Sarah Mhike · 17 May 14:30
Evidence
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Affected asset
GATE-SOUTH · staff
Phase 3 · service road
Assigned contractor
Stakeholders notified
MK
ack 14:52
Mike Kapesa
Ops Lead · paged via WhatsApp 14:48
SM
cc'd
Sarah Mhike
HOA chair · CC email 14:48
HB
en route
Hydro Boreholes
Auto-dispatch SMS 14:53
SLA
Time to acknowledge
15 min
Target (P2)
1h
Status
on track